Shipping policy

Thank you for shopping with PawClear™. This policy explains how we process, ship, and deliver orders placed through our online store.

Order processing

Orders are normally processed within 2–4 business days after payment is confirmed. Weekends and public holidays are not included. Processing may take slightly longer during high-volume periods.

United States shipping

Tracked U.S. shipping is free. Estimated delivery is 7–12 business days after dispatch.

Delivery times are estimates and are not guaranteed. Carrier delays, customs processing, weather, holidays, or an incorrect address may affect delivery.

Tracking

When your order ships, we will send tracking information to the email address used at checkout. Tracking may take time to update after the carrier receives the package.

Address changes

Please check your shipping address before placing your order. If you need a correction, contact us as soon as possible. We cannot guarantee changes after an order has been processed or dispatched.

Delayed, lost, damaged, or incorrect orders

If an order is significantly delayed, appears lost, arrives damaged, or contains the wrong item, contact us at chialong83000@hotmail.com. Include your order number and, for damaged or incorrect items, clear photos or video so we can review the issue.

International shipping

Our primary shipping destination is the United States. If another destination is available at checkout, any applicable shipping charge will be displayed before payment. Import duties, taxes, and customs fees may be charged by the destination country and are the customer's responsibility.

Contact

For shipping or delivery questions, email chialong83000@hotmail.com.