Shipping policy
Thank you for shopping with PawClear™.
This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
Order Processing Time
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons, promotions, or high order volume periods, processing times may be slightly delayed.
Estimated Shipping Time
Estimated delivery time to the United States is usually:
5–11 business days
Please note that shipping times are estimates only and are not guaranteed. Delivery may be affected by shipping carrier delays, customs processing, weather conditions, holidays, incorrect shipping information, or other circumstances beyond our control.
Shipping Rates
Shipping rates will be calculated and displayed at checkout before you complete your order.
Our standard shipping rate is currently:
Standard Shipping: $8.99
Shipping rates may change from time to time without prior notice.
Order Confirmation
After placing your order, you will receive an order confirmation email.
Please make sure your email address and shipping address are correct before completing your purchase.
If you notice any mistake in your order details, please contact us as soon as possible at:
Once an order has been processed or shipped, we may not be able to change the shipping address.
Tracking Information
Once your order has been shipped, you may receive a tracking number by email.
Please allow some time for the tracking information to update after the package has been handed over to the shipping carrier.
If you have not received tracking information after your order has been processed, you may contact us at:
Delayed Orders
While we do our best to ensure timely delivery, delays may occasionally happen.
PawClear™ is not responsible for shipping delays caused by:
- Shipping carriers
- Customs clearance
- Incorrect or incomplete shipping addresses
- Weather conditions
- Public holidays
- High order volume
- Events outside our control
If your order is delayed, please contact us and we will do our best to assist you.
Incorrect Shipping Address
Customers are responsible for providing a correct and complete shipping address at checkout.
If an order is returned, lost, or delayed due to an incorrect or incomplete address provided by the customer, PawClear™ is not responsible for the loss or additional shipping costs.
Please check your shipping information carefully before placing your order.
Lost or Missing Packages
If your package appears to be lost or has not arrived within the estimated delivery time, please contact us at:
We will review the issue and assist you where possible.
Please note that PawClear™ is not responsible for packages marked as delivered by the shipping carrier.
Damaged or Wrong Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or if you receive the wrong item, please contact us immediately at:
Please include:
- Your order number
- A clear photo or video of the issue
- A short description of the problem
We will review the issue and help resolve it as soon as possible.
International Shipping
At this time, our main shipping destination is the United States.
If international shipping is available at checkout, additional customs duties, import taxes, or fees may apply depending on your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact us at:
PawClear™
Email: chialong83000@hotmail.com