Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unused, with all original packaging, accessories, and proof of purchase.
To start a return, please contact us at:
Please do not send your item back before contacting us. The return address will be provided after your return request is approved.
Items sent back to us without first requesting a return will not be accepted.
For any return questions, you can always contact us at:
Damages and Issues
Please inspect your order when you receive it.
If your item is defective, damaged, or if you received the wrong item, please contact us immediately at chialong83000@hotmail.com so we can review the issue and make it right.
To help us process your request faster, please include:
- Your order number
- A clear photo or video of the issue
- A short description of the problem
Non-Returnable Items
Certain items cannot be returned, including:
- Used items
- Items damaged due to misuse
- Items without original packaging
- Gift cards
- Sale or promotional items
Please contact us if you have any questions about your specific item.
Exchanges
The fastest way to get the item you want is to return the item you have. Once your return is approved, you may place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Your item must be in the same condition as when you received it, unused, with its original packaging, and you must provide proof of purchase.
Refunds
We will notify you once we have received and inspected your return.
If your refund is approved, it will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Important Return Notice
Please contact us before returning any item.
The return address will only be provided after your return request has been reviewed and approved. We are not responsible for items returned to the wrong address or returned without prior approval.